What is Zammad?
Zammad is an open-source helpdesk and customer support ticket system designed to manage and optimize communication between support teams and customers. It allows users to track, manage, and resolve support requests through tickets, which can be created via email, web forms, or manually. Zammad offers tools for ticket categorization, priority management, team collaboration, and customer communication, making it easier for support teams to respond to inquiries efficiently. It also provides reporting and analytics features to monitor performance and service levels. With integrations for various third-party systems and a user-friendly interface, Zammad is suitable for businesses of all sizes looking to improve their customer support and issue management.
Our plugin enables the sending of SMS notifications via seven in Zammad.
Features
- Send SMS directly from Zammad.
Installation
- 1
Download Package
Download the latest release as a .szpm file.
- 2
Navigate to Package Management
Go to Administration → Packages and press Select File.
- 3
Install Package
Select the downloaded .szpm file and click Install Package.
- 4
Select SMS Provider
Go to Administration → SMS → SMS Notifications and select seven.
License
This repository is available under the terms of the MIT License.
Support
If you have questions about the Zammad plugin, please contact us via email.