osTicket

osTicket is an open-source ticketing system that helps companies efficiently manage and handle customer inquiries. It allows users to create, track, and resolve inquiries through a central ticket interface. Features of osTicket include ticket creation via email, web forms, or manual entry, ticket assignment, priority settings, and automated workflows. It also supports custom fields, knowledge base management, and reporting tools to track team performance and service levels. The system is highly customizable and suitable for organizations looking to efficiently handle customer inquiries, improve response times, and organize their support processes.

This plugin adds the ability to send SMS directly from tickets via seven.

Prerequisites

  • An API key from seven
  • osTicket - tested with version 1.17.2

Installation

  1. 1

    Download

    Download the latest version.

  2. 2

    Extract

    Extract the archive into /path/to/osticket/include/plugins/.

  3. 3

    Add Plugin

    Go to Manage → Plugins, click on Add New Plugin, and install the seven plugin.

  4. 4

    Create Plugin Instance

    Create a new plugin instance and enter your YOUR_API_KEY.

  5. 5

    Activate

    Don't forget to set the Status to Active.

Usage

Send SMS

Open a ticket and click on the More button with the gear icon and select Send SMS. If the agent has a mobile phone number stored, the recipient field will be automatically filled in.

Event-based SMS dispatch

This plugin supports the sending of SMS messages after certain events have occurred. Make sure you select an email template first.

Send SMS after ticket creation

If activated, an SMS will be sent to the assigned team member or team leader.

Last updated: 5 days ago