FreeScout

FreeScout is an open-source helpdesk and support ticket system that assists businesses in managing customer inquiries. It enables teams to efficiently track and respond to customer requests, organize tickets, and collaborate on problem-solving. FreeScout offers features such as ticket creation, categorization, prioritization, and assignment to support staff. It also includes email integration, allowing customer emails to automatically generate tickets in the system. Additionally, FreeScout provides tools for reporting, knowledge base management, and automation to optimize customer service. It is ideal for companies seeking a cost-effective, customizable solution for managing customer support and improving response times.

This plugin adds the functionality to send SMS to your users.

Requirements

Installation

Via FTP

Download the latest version and extract the archive into /path/to/freescout/Modules/.

Via git

  1. 1

    Navigate to the module directory

    cd /var/www/html/Modules
  2. 2

    Clone the repository

    git clone https://github.com/seven-io/FreeScout Seven
  3. 3

    Change into the directory

    cd Seven
  4. 4

    Update the dependencies

    composer update

Note: The plugin folder is case-sensitive.

Setup

  1. Open the FreeScout administration
  2. Go to Manage → Modules → seven and click Enable
  3. Go to Manage → Settings → seven
  4. API Key: Enter your seven API key
  5. Sender ID: Optionally, enter a sender ID to be displayed as the SMS sender - max. 11 alphanumeric or 16 numeric characters, country-specific restrictions may apply
  6. Click Save to confirm the entries

Usage

You can use placeholders that refer to user properties, if they exist.

Send Bulk SMS

  1. 1

    Open Management

    Go to Manage → seven.

  2. 2

    Enter Message

    Enter the text of the message to be sent.

  3. 3

    Start Sending

    Click Send to start sending the SMS.

User Filter

Filter users by the following properties:

  • Language
  • Role

Send SMS to a User

  1. 1

    Open User Management

    Go to Manage → Users.

  2. 2

    Select User

    Click on a user.

  3. 3

    Send SMS

    Click Send SMS in the side menu.

  4. 4

    Enter and Send Message

    Enter a text and send it by clicking Send.

If no phone number is assigned to the user, the Send SMS menu item will not be displayed.
Last updated: 5 days ago